Delivered Order
You can track your orders on-line by logging into your account as well as directly from the shipping notification email that you will receive once your ord...
Fri, 7 Jun, 2019 at 5:02 PM
In the first instance please check your packing list or account online. To follow items Any item marked TF or 0 is to follow at a later time. This ma...
Fri, 7 Jun, 2019 at 5:02 PM
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel. Alter...
Fri, 7 Jun, 2019 at 5:03 PM
Yes, anyone at the specified delivery address can sign for the goods.
Fri, 7 Jun, 2019 at 5:04 PM
Although all our courier drivers are fully aware that they are carrying live plants there are occasionally deliveries where box(es) have become damaged. ...
Fri, 7 Jun, 2019 at 5:04 PM
Regrettably mistakes can occasionally happen. If you have received you order and an item is missing, please firstly check your order status, and cross refe...
Fri, 7 Jun, 2019 at 5:05 PM
Many items such as hedging are bundled up in multiples to aid shipping and protect them whilst in transit. These bundles simply need splitting down into the...
Fri, 7 Jun, 2019 at 5:05 PM
If the item you received is faulty (excludes plants), please contact us by logging into your account and raising a support ticket quoting your order number...
Fri, 7 Jun, 2019 at 5:06 PM
Due to seasonal variations in plant availability and growth, plants can often be larger or smaller than you may have expected. All sizes quoted online ar...
Fri, 7 Jun, 2019 at 5:06 PM
Yes, Delivery can be made to the address supplied when placing the order, and although this usually requires a signature on receipt, the parcels can be lef...
Fri, 7 Jun, 2019 at 5:07 PM