You can track your orders on-line by logging into your account as well as directly from the shipping notification email that you will receive once your ord...

In the first instance please check your packing list or account online.  To follow items Any item marked TF or 0 is to follow at a later time. This ma...

The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel. Alter...

Yes, anyone at the specified delivery address can sign for the goods.

Although all our courier drivers are fully aware that they are carrying live plants there are occasionally deliveries where box(es) have become damaged. ...

Regrettably mistakes can occasionally happen. If you have received you order and an item is missing, please firstly check your order status, and cross refe...

Many items such as hedging are bundled up in multiples to aid shipping and protect them whilst in transit. These bundles simply need splitting down into the...

If the item you received is faulty (excludes plants), please contact us by logging into your account and raising a support ticket quoting your order number...

Due to seasonal variations in plant availability and growth, plants can often be larger or smaller than you may have expected.  All sizes quoted online ar...

Yes, Delivery can be made to the address supplied when placing the order, and although this usually requires a signature on receipt, the parcels can be lef...