Placed Order

Where do I find my order number / no?
If your order was made directly on the Plantstore website then: Your order number can be found in the following places. Your Plantstore website accou...
Fri, 7 Jun, 2019 at 4:54 PM
How long will it take for my order to arrive?
Normal Delivery Times for Mainland UK Standard Delivery - 3-5 working days for all items in stock/season but please allow up to 10-15 working days. We ...
Fri, 7 Jun, 2019 at 4:54 PM
The product I ordered is now reduced. Can you refund me the difference?
It's rare for our prices to be reduced, we keep all our plants and products at great value prices all year round, and constantly monitor our competito...
Fri, 7 Jun, 2019 at 4:55 PM
My order is marked as despatched in my account but has not arrived
In the unlikely event that your goods do not arrive after they have been despatched from us, please inform us within 5 working days after the despatch e-ma...
Fri, 7 Jun, 2019 at 4:56 PM
Can I change / make amendments to my order?
This will depend on the status of your order. Please check Order Tracking to find out the status of your order within your account. We use highly auto...
Fri, 7 Jun, 2019 at 4:57 PM
Can I pick up my order from your nursery/ warehouse?
Unfortunately it is not possible to pick up orders from our nursery/warehouse. However, for special, trade or larger orders (over £1000), we may be abl...
Fri, 7 Jun, 2019 at 4:58 PM
I have specific delivery instructions for if I am out when delivery is attempted
Upon dispatch of your order you will be notified of the courier and the tracking details relating to the delivery of your order.  Our Couriers are aware t...
Fri, 7 Jun, 2019 at 4:58 PM
Standard Delivery Timescale
We always aim to dispatch standard delivery orders within 3 - 5 working days.  Our couriers will usually deliver in a further 2 - 3 working days of dis...
Fri, 7 Jun, 2019 at 4:59 PM
We only despatch to UK mainland, Northern & Southern Ireland
With regret at present we are unable to dispatch outside of mainland UK, Northern & Southern Ireland.  Do check back with us again though in the fu...
Fri, 7 Jun, 2019 at 4:59 PM
Where's my order confirmation?
When you place an order on our website, our automated systems will generate an order confirmation and send this to the email address you provided at checko...
Fri, 7 Jun, 2019 at 5:00 PM