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If problems persist, please contact us by logging into your account and raising a support ticket

To help us look into your problem please try to include in your email as many of the following details as possible:

  • Are you using a computer, tablet, or mobile? 
  • Your Operating System (e.g. Windows 7, 8,8.1, Mac OS) Internet Browser (Internet Explorer 11, Firefox, Chrome)
  • What the issue is
  • What time the problem occurred
  • Please copy and paste into the message any error message that appeared on the screen (or send us a screen shot)