If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If the item you received is faulty or is not what you originally ordered, please contact us by logging into your account and raising a support ticket quoting your order number, your name and address, details of the product. We will then advise on how to proceed with the return.
Remember, as we are dealing with live products substitution may occasionally occur, and you agree to and accept that this may happen by placing an order with us.
Delivery charges that we make are non-refundable unless:
- You have received a wrong or faulty item from us
- You send back the entire order