If your order was made directly on the Plantstore website then:


Your order number can be found in the following places.

  • Your Plantstore website account
  • Your order confirmation email
  • The packing slip that comes with orders made directly with Plantstore
  • Your order number can also be found on label stuck to the outside of the package (referred to as 'Sender ref')


We will need your order number, name, full address, and telephone number if you raise a support ticket with us to enable our customer care team to speedily address any query you have.


If your order was made using a voucher site code then we will also need your voucher code which can be found on the various documentation that you will of received from the voucher site that you dealt with.